Position Overview

The Director of Operations will oversee and optimize Curioso’s day-to-day and long-term operations, ensuring alignment with company goals and operational budgets. This role requires a proven leader with exceptional organizational skills, the ability to manage complex workflows across departments, and a strategic mindset to improve efficiency and scalability. The ideal candidate will thrive in Curioso’s fast-paced, creative environment and contribute to fostering a culture of accountability, collaboration, and continuous improvement.

Key Responsibilities

Operational Efficiency & Strategic Oversight

• Monitor and optimize workflows across teams, ensuring deadlines and quality standards are met.

• Create and implement systems for resource allocation, project management, and cross-team collaboration in partnership with the Studio Orchestrator.

• Identify bottlenecks and inefficiencies, creating actionable strategies to address and prevent them.

• Develop, manage, and adhere to an operational budget, identifying cost-saving opportunities without compromising quality.
  

Team Leadership & Coordination

• Lead and mentor a cross-functional operations team, fostering a culture of ownership and continuous improvement.

• Facilitate daily and weekly operations meetings to align teams on company goals, priorities, and deliverables.

• Act as a liaison between departments (design, marketing, business development, finance, and People & Culture) to address operational challenges, resolve conflicts, and ensure alignment with objectives.

• Build trust and transparency across the team, encouraging collaboration between the Chicago and Mérida offices.
  

Business Support & Long-Term Strategy

• Collaborate with leadership to align operational practices with Curioso’s objectives and long-term vision.

• Support scalability efforts by developing processes that prepare Curioso for growth, including inter-office coordination and system integration.

• Partner with department heads to ensure optimal resource allocation across all projects.
  

Financial Management & Budgeting

• Develop, oversee, and track operational budgets, ensuring fiscal responsibility and alignment with company goals.

• Collaborate with finance and project teams to ensure projects are delivered on budget, addressing overruns proactively.

• Manage vendor relationships, procurement, and operational expenses to maintain efficiency and cost control.
  

Process Improvement

• Analyze and refine existing processes to improve operational efficiency and eliminate redundancies.

• Implement tools, systems, and technologies that streamline workflows and reduce manual tasks.

• Foster a culture of continuous improvement by encouraging team feedback and piloting new operational strategies.
  

Reporting & Analysis

• Develop and maintain dashboards to track key metrics, KPIs, and project performance.

• Provide regular reporting and insights to leadership, enabling data-driven decision-making.

• Conduct detailed analyses of operational data to identify trends, risks, and opportunities for improvement.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field; Master’s degree preferred.

• 8+ years of experience in an operations management role, preferably within interior design, brand design, or other creative/consultancy industries.

• Proven experience managing diverse operational departments and developing operational budgets.

• Strong organizational and project management skills, with a track record of driving efficiency and improving workflows.

• Excellent leadership, communication, and interpersonal skills with the ability to manage cross-functional teams.

• Proficiency in operational software (e.g., CMap, Asana) and financial tracking tools.

• Strong analytical and problem-solving abilities, with experience leveraging data for strategic decision-making.

• Bonus: Fluency in English and Spanish to support effective collaboration across Curioso’s Chicago and Merida offices.
  

Why Join Us?

• Shape and lead operational strategies in a creative, growing company.

• Work with a talented, collaborative team passionate about design and innovation.

• Contribute to Curioso’s dynamic culture, which values diversity, mentorship, and professional development.

• Competitive compensation, hybrid work flexibility, and opportunities for career growth.
  

Curioso is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.